Shipping policy
Thank you for choosing TEAMJOY STELLAR HARMONY LLC for your consumer electronics purchases. We work hard to ensure every order is prepared accurately, arrives in good working order, and reaches you within a reasonable delivery window.
1. Order Processing Time
After we receive your order confirmation, each item is pulled from inventory, checked for defects, and carefully packed within 1 to 7 business days, not including weekends or national holidays. Our warehouse team follows a standard verification process to confirm the correct product, color variant, and accessories are included before sealing the parcel. During promotional periods, seasonal peaks, or unexpectedly high order volume, this preparation window may be extended, and we will contact you by email should any notable delay occur. Orders placed after daily cutoff or over weekends and holidays begin processing on the next business day.
2. Shipping Rates and Delivery Estimates
Shipping charges are calculated based on the parcel's weight, dimensions, and your delivery destination, and the final cost is clearly presented on the checkout page before you submit payment. Our standard shipping service offers an estimated delivery window of 15 business days from the date of dispatch. These figures are estimates rather than guaranteed dates. Actual transit may be affected by carrier workload, customs clearance, severe weather, remote-area routing constraints, holiday surges, or other logistical events that lie outside our direct influence.
3. Shipment Confirmation and Order Tracking
When your order is handed over to the shipping carrier, we will send you a shipment confirmation email that includes the carrier name and your tracking number. Tracking details typically become active and begin showing updates within 24 to 48 hours after the package leaves our warehouse; it is normal for the tracking page to appear blank during this initial period. Once activated, you can follow the parcel's journey at any time by entering the tracking number on the carrier's website. We recommend checking once daily rather than refreshing frequently, since scan events are recorded in batches at sorting hubs.
4. Incorrect Address Disclaimer
It is the customer's responsibility to ensure that the shipping address entered at checkout is accurate, complete, and formatted correctly, including street number, apartment or unit details, city, state, and ZIP code. TEAMJOY STELLAR HARMONY LLC is not liable for parcels delivered to an address that the customer entered incorrectly, incompletely, or to an outdated location. If a package is returned to us because of an address error on the customer side, additional reshipping fees will apply before the item can be sent out again. Once a parcel has been dispatched, we are unable to reroute it to another address.
5. Lost or Damaged Packages
If your parcel does not arrive by the estimated delivery date, please contact our support team within 2 days of that expected date so we can open an investigation with the carrier. Should your order arrive with visible external damage, missing parts, or a functional issue, please reach out within 24 hours of delivery and attach clear photographs showing both the outer packaging and the product from several angles. Every claim is reviewed individually, and we will coordinate with the carrier and you to reach a fair resolution as quickly as circumstances allow.
6. Apparel Care and Usage Notice
Electronic devices should be operated, charged, cleaned, and stored in line with the instructions provided in the user manual for each product. TEAMJOY STELLAR HARMONY LLC is not responsible for damage caused by unauthorized disassembly or repair, exposure to liquids, extreme heat or cold, use of incompatible chargers or cables, accidental drops, impacts, or any other misuse outside normal daily operation. We recommend keeping devices dry, away from direct sunlight, using only approved accessories, and following the manual to maintain safety, performance, and product lifespan over time.
7. International Shipping and Customs Notice
For shipments crossing international borders, import duties, customs taxes, brokerage fees, or other clearance charges may be imposed by the destination country's authorities. These amounts are collected locally and are the sole responsibility of the recipient; they are not included in the product price or the shipping cost shown at checkout. Because the exact figure depends on local tariff regulations and the declared value of the package, we cannot estimate it in advance. Customers are encouraged to contact their local customs office for more details before completing an international order.
8. Contact Information
If you have any questions, concerns, or feedback regarding this Shipping Policy, please reach out to our customer support team using the contact details listed below. We aim to respond to every message as promptly as possible during regular business hours and appreciate your patience while we look into your case. For the fastest resolution, please include your order number, product name, relevant tracking information, and any supporting photographs in your message so we can assist you efficiently without unnecessary back-and-forth.
Company Name: TEAMJOY STELLAR HARMONY LLC
Email: service@orivapulse.com
Phone: +1 508-834-3088
Physical Address: 233 5th Ave, Clay City Kentucky 40312, United States
Email: service@orivapulse.com
Phone: +1 508-834-3088
Physical Address: 233 5th Ave, Clay City Kentucky 40312, United States